Shipping Policy

Modification Date: Last updated: November 21, 2023

Thank you for choosing Shops & Me.

Our Shipping Policy outlines the details of how we handle the delivery of your favorite products from local shops to your doorstep. By using our app and services, you agree to comply with the terms and conditions outlined in this policy.

1. Delivery Zones:We currently operate in specific delivery zones to ensure efficient and timely delivery of orders. Please check the app to confirm whether your location falls within our service area.
2. Delivery Times:Our delivery times are designed to meet your convenience. We offer scheduled delivery slots to accommodate your busy lifestyle. During the checkout process, you can choose a delivery time that suits your schedule.
3. Order Processing:Orders placed on the Shops & Me app are processed promptly. Our partner shops work diligently to pick and pack your items, ensuring the highest quality and freshness. Order processing times may vary based on the specific shop and product availability.
4. Delivery Fees:Delivery fees are determined based on your delivery location, the total order value, and any ongoing promotions or discounts. The delivery fee will be clearly displayed during the checkout process. Shops & Me may offer free delivery promotions from time to time.
5. Minimum Order Requirement:Some shops on our platform may have minimum order requirements. This information will be clearly communicated on the app, and users will be notified during the checkout process if their order does not meet the minimum requirement.
6. Delivery Confirmation:You will receive a confirmation notification once your order has been dispatched for delivery. Additionally, you can track the delivery status in real-time through the app.
7. Contactless Delivery:To prioritize the safety of both our customers and delivery partners, Shops & Me offers contactless delivery options. You can specify delivery instructions during the checkout process, and our delivery partners will follow them accordingly.
8. Issues with Delivery:In the rare event of any issues with your delivery, please contact our customer support team immediately. We are here to assist you and resolve any concerns you may have.
9. Returns and Refunds:For information regarding returns and refunds, please refer to our Returns and Refund Policy, available on our app and website.
10. Force Majeure:Shops & Me is not liable for delays or failures in delivery caused by circumstances beyond our control, such as natural disasters, strikes, or other force majeure events.
11. Updates to the Shipping Policy:Shops & Me reserves the right to update this Shipping Policy as necessary. Any changes will be communicated through the app, and it is the user's responsibility to review the policy periodically.

Thank you for choosing Shops & Me for your food and groceries needs. We are committed to providing you with a seamless and reliable delivery experience. If you have any questions or concerns, please don't hesitate to contact our customer support team.